FAQs
Welcome to the Bladebike Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 5-10 business days
- Transit time: 30-35 business days
- Estimated delivery time: 35-45 business days (≈ 5–6 weeks)
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States.
For more information, please check our Shipping Policy.
Where is Bladebike located?
Answer: BladeBike is a U.S.-based dirt bike store brand. We proudly offer a curated selection of high-quality electric dirt bikes and accessories, with shipping available exclusively within the U.S. All products are backed by manufacturer warranty, secure checkout, and dedicated customer support to ensure a safe and reliable shopping experience.
What if I receive a defective product?
Answer: If you receive a defective item, we will provide a replacement at no additional cost. To qualify, please contact us and return the item within 30 days of delivery. Full details are available in our Refund & Return Policy.
Can I cancel my order after it’s placed?
Answer: Yes, you may cancel your order within 24 hours of purchase. To request a cancellation, please contact us directly during this timeframe.
What is your refund policy?
Answer: We accept returns within 7 days of delivery. Items must be in new and unused condition to qualify for a full refund, with the exception of certain products such as batteries and large off-road vehicles, which are non-returnable. Used items may be eligible for a partial refund with a restocking fee. For complete details, please see our Refund & Return Policy.
When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be issued to your original payment method. Processing times may vary, but refunds typically appear within 7 business days, depending on your financial institution. For full details, please see our Refund & Return Policy.
Do you offer any warranties or guarantees on your products?
Answer: Yes, all Bladebike products are covered by a limited warranty against defects in materials or workmanship. Warranty coverage may vary depending on the product, and batteries and certain large vehicles are excluded. For complete details, please refer to our Refund & Return Policy.
How can I contact customer support?
Answer: You can reach our customer support team by visiting our Contact Us page or by emailing us at info@bladebike.com. We’re here to assist you with any questions about your order, returns, or product information.
Do you ship internationally?
Answer: No, we do not ship worldwide. Orders are currently shipped exclusively within the United States. For more information, please see our Shipping Policy.
Do you have a physical store location I can visit?
Answer: We do not operate a physical retail location. Bladebike is an online-only store, which allows us to provide competitive prices and a wide selection of dirt bikes and accessories.
Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders for businesses and organizations. Please contact our customer support team at info@bladebike.com for pricing, availability, and order details.
What is the process for exchanging a product?
Answer: We handle exchanges through our return process. If you wish to exchange a product, please follow the steps outlined in our Refund & Return Policy. Contact our customer support team to request authorization, and we’ll guide you through the process.
How can I track my order?
Answer: You can track your order at any time using the Track Order page on our website. Once your order ships, you will also receive a confirmation email with tracking details.
Contact Information:
Store Name: BladeBike
Address: 525 Randall Ave 311, Cheyenne, WY 82001, USA
Email: info@bladebike.com
Phone: +17202954041
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.
